My EA Technical Support Live Chat a fail! :(

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My EA Technical Support Live Chat a fail! :(

Post  Wizplace on Thu Feb 23, 2012 10:26 pm

First off I had to wait 14 minuets Sad
Here's the conversation:
Sourabh:
Thanks for contacting EA Help! My name is Sourabh how may I help you?
you:
Hello. My Sims 3 launcher isn't working correctly.
you:
Its an error that says "Error during startup. Please see log for details."
Sourabh:
I apologize for the inconvenience caused. I'll do my best to address your concern.
Sourabh:
Which operating system (Windows XP, Windows 7 etc.) do you have on your computer?
you:
Thank you. Windows 7
you:
On an acer lapotop
Sourabh:
Go to The Sims 3 in your Documents folder:
Vista or 7: C:\Users\"username"\Documents\Eletronic Arts\The Sims 3

Look for any of the following files ending in .package and delete it:

Create-a-Sim Cache: CasPartCache.package
Build/Buy mode cache: compositorCache.package
Mod or custom content cache: scriptCache.package
New Sims and skin cache: simCompositorCache.package
Look for a folder that says Thumbnails. Delete anything inside of it.

Check the game at this point. If it still gives the same error you can clear your Worlds Cache:

Go back to your The Sims 3 folder and look for WorldCaches and delete anything inside of it.
you:
I've tried this.
you:
I have the Base Game, High End loft, and Ambitions installed so far
you:
hello?
Sourabh:
Yes
you:
Do you reccomend anything else?
Sourabh:
Please wait
Sourabh:
In order to best troubleshoot your issue, we will need additional system information. Please send us this information from a program called the Direct X Diagnostic Tool. To do this:

Hold down the Windows key and press “R”

At the Run command, type in dxdiag and select OK

you:
Thank you for the help. I'll e-mail it.


Last edited by Wizplace on Sun Mar 18, 2012 11:58 am; edited 1 time in total
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Re: My EA Technical Support Live Chat a fail! :(

Post  Callum9432 on Fri Feb 24, 2012 11:43 am

I think I've heard of Sourabh before. I've heard that they are one of the few good ones Rolling Eyes
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